Szczegóły ogłoszenia


Diebold Nixdorf


2nd Line Engineer



Opis stanowiska:

Your tasks:

  • handle incoming requests from customers and 1st level agents
  • perform initial assessment, diagnosis and remote IT systems support
  • provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
  • cooperate with other levels of technical support and field service engineers
  • escalate potential problems and complex incidents
  • observe technical or process problems and offer improvement suggestions

Miejsce zatrudnienia: Warszawa, Polska



Wymagania:

What we need from you:

  • excellent communication skills in English
  • at least secondary education,
  • technical or IT background required
  • experience in a similar position desired
  • good manner in phone conversations
  • willingness to work in the shift system
  • pro customer attitude, excellent problem solving and analytical skills

 

We offer:

  • dynamic and multicultural work environment
  • international assignments and projects
  • flexible working hours in shift system 
  • training from the first day of work
  • private medical care with family option
  • life and accident insurance
  • Multisport card (with partner, friend and child option)
  • 26 days of holiday regardless of your seniority
  • relocation package 

Wymagany język angielski, na poziomie: płynny biegły

Wymagany język , na poziomie:




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