Szczegóły ogłoszenia


IT Service Desk Analyst with German


Opis stanowiska:

Twoja przyszła Firma / Your future Company

For our client, well-known company providing outsourcing services, we are looking for a team of IT Service Desk Analyst with German.
We can offer you a competitive salary (around 700-800 PLN/DAY) and contract via devire for 4 months.

You will be responsible for providing first- and second-line processes and technical support to internal
staff of the company. You will be recognized as a single point of contact for phone calls and emails from
staff regarding IT issues and queries. Working with applications/systems to undertake analysis, diagnosis
and resolution of staff IT problems will be your daily basis. You will provide support for basic incident resolution and requests reported.

We offer: 

  • B2B contract via devire (with salary 700-800 PLN/DAY),
  • 4 months contract with extension possibility,
  • Private health care,
  • MultiSport Card,
  • You will take part in creating new workplace in Gdansk

You can find your responsibilities listed below:

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
  • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
  • Identifying the issue and categorizing/prioritizing the incident and service requests
  • Take ownership of the user problems and follow up the status of the problems on behalf of the user and communicate progress in a timely manner
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Being compliant to all process and procedures

We are looking for candidates who:

  • Speak fluent English and  German
  • Have At least 0.5 year of previous IT Service Desk and/or Call Centre experience is required 
  • Are Available to work in 24*7 rotational shifts
  • Have an ITIL Foundation Certification (is preferable but not essential)
  • Have technical knowledge on troubleshooting Windows/MAC OS and Office applications
    (is preferable but not essential)

Miejsce zatrudnienia: Gdańsk, Polska

Wymagany język angielski, na poziomie: płynny biegły

Wymagany język niemiecki, na poziomie: płynny biegły

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