ManpowerGroup Sp. z o.o.
Data Center Infrastructure L2
OGL-6
Opis stanowiska:
Responsibilities:
- participation in Data Center operations duties, active monitoring of customer"s environment and responding to the events in timely fashion
- autonomously solve complex and unique issues based on your knowledge and experience
- acting as Cisco single point of contact to the customer
- active participation in escalation calls
- provide support and input for IM/PM/CM processes, drive problem tickets to resolution
- close cooperation with vendor-based support
- gathering and delivering data for further analysis
- cooperation with higher- and lower-tier engineers, acting as a bridge between Tier1 and Tier3 support level
- preparing and delivering presentations and trainings to the internal team or wider audience including lab scenarios
- learning new technologies and sharing the knowledge with the rest of the team
- taking active part during customers onboarding
- supporting Tier3 engineers when dealing with complex issues
- taking additional tasks from Tier 3 engineers and driving them autonomously towards successful resolution
- act as an expert/focal point for predefined number of technologies
- verifying Tier1 work and helping them to achieve their goals
- providing technical support for customers during software deployment, new services implementation and architectural changes
- close co-operation with surrounding teams
- sharing knowledge and expertise within the team
Miejsce zatrudnienia: Kraków, Polska
Wymagania:
Qualifications:
- minimum of 3+ years of experience in networking/storage/virtualization/compute support - CCNP level of knowledge required
- advanced understanding and practical knowledge of networking/storage/virtualization/compute technologies
- ability to read technical documentation with understanding
- ability to understand complex customer environments end-to-end including understanding of external or non-directly supported components
- ability to analyze complex configurations of devices in a context of infrastructure as a whole
- ability to understand and predict impact of any action taken on selected components to the rest of infrastructure
- ability to analyze ongoing issues with the infrastructure and provide number of possible solutions including pros and cons for all of them
- extensive experience with at least four areas from the following list: Routing/Switching, Nexus switches, UCS Servers, Load Balancers, Virtualization, Storage,SAN, SDN
- willing to learn through organized trainings and self studies
- strong analytical, problem solving and organizational skills
- driving issues to succesfull resolution, work across organization with different teams, giving good example and having will-do attitude
- going above and beyond predefined responsibilities, finding places for enhancements and taking autonomous actions
- strong written and verbal communication skills (English required)
- BS in Engineering/Computer Science/IT and/or equivalent experience
- prior experience in support of remote customer networks
Wymagany język angielski, na poziomie: płynny biegły
Wymagany język wszystkie języki, na poziomie: płynny biegły
Oferujemy
What we offer?
- Full-time job with attractive salary based on B2B or Contract of employment
- Multicultural working environment and possibility to advance technical skills
- Possibility of changing position, department, gaining new knowledge and experience
- Internal trainings, coaching, mentoring
- Access to e-learning platform
- Working in modern office (Enterprise Park) with Two cafeterias, Summer gardens, Outdoor Ping-Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more.
