Szczegóły ogłoszenia

ManpowerGroup Sp. z o.o.

Data Center Infrastructure L2


Opis stanowiska:


  • participation in Data Center operations duties, active monitoring of customer"s environment and responding to the events in timely fashion
  • autonomously solve complex and unique issues based on your knowledge and experience
  • acting as Cisco single point of contact to the customer
  • active participation in escalation calls
  • provide support and input for IM/PM/CM processes, drive problem tickets to resolution
  • close cooperation with vendor-based support
  • gathering and delivering data for further analysis
  • cooperation with higher- and lower-tier engineers, acting as a bridge between Tier1 and Tier3 support level
  • preparing and delivering presentations and trainings to the internal team or wider audience including lab scenarios
  • learning new technologies and sharing the knowledge with the rest of the team
  • taking active part during customers onboarding
  • supporting Tier3 engineers when dealing with complex issues
  • taking additional tasks from Tier 3 engineers and driving them autonomously towards successful resolution
  • act as an expert/focal point for predefined number of technologies
  • verifying Tier1 work and helping them to achieve their goals
  • providing technical support for customers during software deployment, new services implementation and architectural changes
  • close co-operation with surrounding teams
  • sharing knowledge and expertise within the team

Miejsce zatrudnienia: Kraków, Polska



  • minimum of 3+ years of experience in networking/storage/virtualization/compute support - CCNP level of knowledge required
  • advanced understanding and practical knowledge of networking/storage/virtualization/compute technologies
  • ability to read technical documentation with understanding
  • ability to understand complex customer environments end-to-end including understanding of external or non-directly supported components
  • ability to analyze complex configurations of devices in a context of infrastructure as a whole
  • ability to understand and predict impact of any action taken on selected components to the rest of infrastructure
  • ability to analyze ongoing issues with the infrastructure and provide number of possible solutions including pros and cons for all of them
  • extensive experience with at least four areas from the following list: Routing/Switching, Nexus switches, UCS Servers, Load Balancers, Virtualization, Storage,SAN, SDN
  • willing to learn through organized trainings and self studies
  • strong analytical, problem solving and organizational skills
  • driving issues to succesfull resolution, work across organization with different teams, giving good example and having will-do attitude
  • going above and beyond predefined responsibilities, finding places for enhancements and taking autonomous actions
  • strong written and verbal communication skills (English required)
  • BS in Engineering/Computer Science/IT and/or equivalent experience
  • prior experience in support of remote customer networks

Wymagany język angielski, na poziomie: płynny biegły

Wymagany język wszystkie języki, na poziomie: płynny biegły


What we offer?

  • Full-time job with attractive salary based on B2B or Contract of employment
  • Multicultural working environment and possibility to advance technical skills
  • Possibility of changing position, department, gaining new knowledge and experience
  • Internal trainings, coaching, mentoring
  • Access to e-learning platform
  • Working in modern office (Enterprise Park) with Two cafeterias, Summer gardens, Outdoor Ping-Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more.

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