Szczegóły ogłoszenia


ManpowerGroup Sp. z o.o.


Customer Support Specialist

OGL-7



Opis stanowiska:

To your responsibilities will belong:

  • Supporting BI Solutions for Head Office & HQ users.
  • Providing regular reports to customers, regular participating in conference calls/ meetings with customers.
  • Monitoring SLA KPI results, case types and incident volume to determine support trends and makes recommendations for improved support, increased documentation opportunities.
  • Technical problem investigation and troubleshooting, including advanced problems demanding technical knowledge.
  • Executing technical procedures according to subscribed SLA.
  • Analyzing logs and statistics of information in internal systems.
  • Providing regular and ad hoc reporting.
  • Preparing and organizing regular or adhoc internal meetings or short trainings with required parties.
  • Contributing to the improvement of the BI solution and documentation.

Miejsce zatrudnienia: Warszawa, Polska



Wymagania:

Requirements:

  • Minimum two years of experience in customer service support (preferably in English).
  • Ability to troubleshoot problems with clients and handle escalated issues.
  • Ability to effectively provide and receive constructive feedback.
  • Very good English- both spoken and written (min. B2+/C1).
  • Knowledge of BI solutions (Tableau is an advantage).
  • Knowledge of cubes.
  • Knowledge of customer service practices.
  • Pro- active and self-motivated attitude.
  • Well organized and detail-oriented.
  • A Bachelor degree in field such as Computer Science or Engineering is an advantage.

If you meet these requirements, apply to us!

Wymagany język angielski, na poziomie: płynny biegły

Wymagany język wszystkie języki, na poziomie: płynny biegły


Oferujemy


We offer:

  • Attractive salary based on a contract of employment,
  • The opportunity to develop a career in the company's structures,
  • Multisport card,
  • Private health care,
  • 26 days Annual leave,
  • Social benefits.




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