Szczegóły ogłoszenia

ManpowerGroup Sp. z o.o.

Collection Expert


Opis stanowiska:

Your challenge
Are you eager to help your customers, manage cash inflow, manage escalations, and improve processes in the Order to Cash Center of Excellence (CoE) and specifically in the Collections process? Then the position of Collection Expert might just be your next step!

Your responsibilities
In this rewarding role, you have an integral responsibility for the entire Rebates process for all customers in your scope and your main responsibilities are:

  • Execute the collection process for defined strategic customers.
  • Coordinate and support collections and queries activities between businesses and provider.
  • Manage all stakeholders (both internal as well as external)
  • Monitor the service provider who is performing all transactional AR activities
  • Organize and support the accounts receivable process.
  • Implement and maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off.
  • Execute the collection process for defined strategic customers.
  • Perform remaining enabling Order to Cash activities (e.g. credit notes with open items).
  • Organize, support and develop cash & collection process. Follow up on relevant queries and solving escalations from sectors.
  • Continuously look for improvements and implement quick wins;
  • Maintain the plan how to monitor and improve KPI"s
  • Be the expert in problem solving, understanding root causes of issues, implementing countermeasures and embedding the new way of working
  • Run process improvement projects

Miejsce zatrudnienia: Łódź, Polska


Your team
The Order to Cash CoE you will join is part of the Accounting Operations & Services organization. The purpose of the department is to manage the Order to Cash processes; this means responsibility for timely collections of all outstanding amounts (Collections), for risk analyses of all existing and new customers (Credit) and for a timely and correct rebates process. You will report to the Collections Team Manager who is responsible for the entire Collections and Dispute process. You will interact with a variety of stakeholders: the external customers, account/sales managers, order desk, Order to Cash Process Transformation team, Finance Business Partners, Accounting, Supply Chain and our service provider (Infosys).

Wymagany język angielski, na poziomie: płynny biegły

Wymagany język wszystkie języki, na poziomie: płynny biegły


We are looking for
The ideal candidate should have minimum a Master"s degree in Finance and 3-5 years of related experience. Experience with continuous improvement methodologies (Lean) would be a preference. As a highly skilled Collection Expert, you contribute to the development of concepts and techniques. You have a pro-active attitude with analytical and communicative capabilities. Network skills are of the outmost importance. Proficient level of English language is essential.

You are suitable for this role when you additionally have:

  • Experience with executing and overseeing the collection process
  • Experience in shared services and in managing a service provider
  • Knowledge of another European language is a requirement
  • Customer service focus
  • Determination to achieve excellent results
  • Solid process insight and view on redesign
  • Excellent communication and negotiation skills
  • Team player, Open minded change agent who demonstrates the right behaviors
  • Able to build bridges between various stakeholders;
  • Knowledge of FSCM module in SAP is an advantage
  • Strong analytical skills
  • Determination to continuously improve and get the change embedded
  • Ability to work with other cultures

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